Frequently Asked Questions
this page you will find all the answers to the most frequently asked
questions. This is because we want to clarify all the details about
Atlantidea Viaggi travel agency, the web portal and about the reservations.
For all further questions or further information concerning our
services and our offer you can turn to our reservation center at this
number 070454793 or to this e-mail address firstname.lastname@example.org
1. How can I book a holiday package to Sardinia or a
hotel, residence, villa or holiday house, a Farm Tourism or a
Booking your holiday is very easy. Once you
choose an accommodation and you calculate an estimate, our booking
system will make a green or yellow option appear. Shall the option be
green then the accommodation is immediately available and you will be
able to buy it without getting in touch with our booking centre. You
must only go through and choose the payment method you prefer: by
credit card (Visa or Mastercard), by bank money transfer or by postal
order. You will be sent a confirmation of your holiday that you will
be asked to pay entirely or with a 30 % deposit. In the first case
you will be immediately sent the voucher and the invoice. Or, in the
second case, the travel documents will be sent after acquittance of
the total amount., by 30 days before arrival date. Shall the option
be yellow, then the availability is to be checked and you must only
fill in the blanks with name, Family name , e-mail and telephone
number and send the request through the internet. Once you receive a
confirmation of availability you will be able to confirm your
reservation and pay as above mentioned. If you need to book your
flights or ferry boats or a private transport, our booking centre is
at your disposal for arranging your journey as well. And even more.
We can also offer to you an insurance for medical assistance with
Europe Assistance company.
2. What kind of payment
methods do you accept for booking an accommodation or a holiday
package and what are the extra charges for each payment method (bank
transfer or credit card commissions)?
You can pay for
your holiday in Sardinia anyway you prefer:
- By bank
money transfer, (bank commissions are the responsibility of
the customer) to the following bank holder: Portale Sardegna srl, IBAN: IT55P 02008 04810 000010718821,
BANCA UNICREDIT - INDIRIZZO:L.GO CARLO FELICE, 27 - 09124 CAGLIARI CA, BIC/SWIFT: UNICRITM1H60.
By credit card Visa or Mastercard, with verified
secure system by Visa and MasterCard, without charges if you
buy straight on the internet through our portal. In case you
send a request to our booking center then you will be charged a 1,5%
extra commission on the total amount to be paid. I.E. On an amount of
1000 € you will be charged 1015 € in total.
PayPal, a secure system, by credit card Visa,
Mastecard or PostePay. In this case as well if you buy straight on
the internet though our portal, you will not be charged any extra
commissions, on the contrary in case you send a request to our
booking center then you will be charged a commission of 1.5% on the
- With postal order, to the
following address: Portale Sardegna srl, Via San Benedetto, 88 - 09129 -
3. Why do I have to make a full payment
A 30% deposit on the total amount is
mandatory for ensuring your accommodation is definitely booked. In
case of cancellations we will do our best to sell your accommodation
avoiding cancellation penalty. Credit Cards are not accepted as
security for your holiday.
4. I have got a pet, where
is she/he welcome?
Several accommodating facilities
do accept small-size pets. Visit our website and you'll find a list
of accommodating facilities click here.
An extra charge for cleaning is often required.
5. What are the rules I have to abide to as customer and
you have to abide to as supplier of tourist service?
the dedicated page click here.
6. Can you help
me choosing the most suitable place to spend a holiday in
Sardegne.com's service aims at meeting
every customer's needs and choosing the kind of holiday is
fondamental. It is quite clear that the needs of surfing areas
seekers are different from the needs of calm sea and cristal clear
waters seekers. Without a thorough knowledge of the territory is
very easy to mistake. That's the reason why we suggest to contact
our skilled and well-qualified operators at your disposal Monday to
Friday from 9.a.m. To9 p.m. And from February 2008 on seven days a
week from 9 a.m. To 8 p.m. Once you book your holiday our operators
will give you full support and will be at your disposal before,
during and after the stay.
7. Where can I find some
tips and information about beaches in Sardinia?
here : you get a selection
of the most beautiful beaches in Sardinia and directions on how to
8. What are the flights and
ferries to Sardinia and how do transports work from/to Sardinia?
the section dedicated to transports in our website
Sardegne.com you will find all information on transports from/to
Sardinia and all the information on how to move around.
What can I visit in Sardinia apart from the beaches or seaside towns
There are thousands of things to do and
see away from the beaches and summer tourism. Our mission is to make
the tourists aware that two « Sardinian »
exist : seaside sardinia and far-away-from-the-sea Sardinia that is
to say the one of culture, archeology and history, of food&wine
traditions, of cultural heritage, of the cities, of the inner areas,
of the nuraghes and mines. Enter the section and you will find
several information to undertake your journey into our enchanting
10. In case of trouble at the arrival in
Sardinia, who can I turn to?
When you buy a holiday
through Sardegne.com you do not have to worry: once arrived
you wont be left alone. Our operators will be at your
disposal for any further need or problem, a change in the dates or
whatever concerns your health. We wish nothing bad ever happens but
just in case, be aware that our professionals are ready to help
11. Prices and tariffs I can see on sardegne.com
are the lowest in the market? And the prices are those given or do I
have to pay for any agency fees?
The prices you can
find on Sardegne.com are the same as those of the accommodating
facilities in Sardinia So you will never find lower prices than
those on our website. It often happens to have discounts or great
deals and you can find lower prices or special offers. Furthermore
Sardegne.com doesn't have any agency fee, so if the
price on the estimate is 1000 €, you will pay 1000 €
(except for payments with credit card as mentioned at question n. 2)
12. Can I have the descriptions of the accommodating
facilities in a printable format?
Of course you can.
In each description you will find an icon of adobe Acrobat: you can
click on it to download a Pdf file to be printed.
Do I have to pay any entrance fees at the arrival? Or do I have to
pay any additional money at my arrival?
Council has approved a law concerning taxation on secondary houses,
planes and entrance fee which from June to September 2008 will be
enforced to non resident people on holiday for 1 € per day. The
same tax will be included in the facility's total cost but will
appear in the invoice. So at your arrival in Sardinia you will not
need to pay anything, we suggest to refuse any requests of payment
without contacting us.
14. What are the roads like in
Sardinia? Is it easy to move around?
Sardinia are not very comfortable. The main fast flowing roads are
SS 131 and SS 131 BIS, connecting Cagliari to Sassari and Nuoro to
Olbia. During these years many fast flowing roads are being
completed such as the one connecting Sassari to Alghero and the one
connecting Cagliari to Villasimius and Muravera and the one
connecting Cagliari to Iglesias et Carbonia. As per moving around,
it depends on the distance between places. The most difficult and
long-lasting are those in the inner ares and the western and eastern
coast that is to say from Palau to Villasimius and from Stintino to
Chia. The easiest and most comfortable are SS 131 and SS 131BIS.